Enjoy lightning-fast notification generation and seamless approvals
Our effortless platform allows you to efficiently address any challenges
that emerge in the field with confidence
that emerge in the field with confidence
Say goodbye to the headaches and delays of manual notification management with Smarteeva. Our platform enables you to effortlessly oversee every aspect of the process, including speedy notification creation and smooth approval processes. We also provide intelligent follow-up forms and real-time process tracking through our exclusive portal.
Notice creation and assignment
Whether it's a recall notice, safety alert, or field action, our platform streamlines the review and approval process and assigns notifications to the appropriate customers based on their install base.
Intuitive feedback forms
Gather valuable insights with our customized, specific forms related to field notifications with easy-to-use decision tree feedback. You can also track form completion percentage and make informed decisions based on certain thresholds.
On-time notification management
Complaint investigations are key to ensuring long-term product quality and R&D success. Backed by our investigations, we guide users through the process, leveraging codes and algorithms to predict root cause and enable more comprehensive and effective investigations.
Streamline your entire notification management process
Our notification review and approval system offers a full lifecycle of creation, review, approval, and effective processes that can be tailored to your unique needs. It allows for approvals to be serial or parallel and involve multiple parties, ensuring that everyone who needs to be involved is kept in the loop.
Reduce the risk of missing important notifications
Our automated linking feature links notifications to specific products, such as serial numbers, lot numbers, or model/catalog numbers, allowing for easy lookup of the install base and location of the device, so all required customers can be contacted quickly and efficiently.
Manage your install base management as per your business needs
Our install base management system can be managed either within the Smarteeva platform or integrated with your ERP system, giving you the flexibility to choose the option that works best for your business.
Monitor the status of your notifications on-the-go
We understand the importance of tracking email notifications through various stages, such as sent, received, and opened. That's why our system offers email notification tracking, giving you full visibility into the status of each notification.
Save time and effort with follow-up forms for each notification
To make follow-up even easier, our notifications can include links to follow-up forms that can be generated by your business specifically for each notification. Alternatively, our library of follow-up forms can be utilized, saving you time and effort.
Increased customer satisfaction and engagement for your business
Our notification portal allows your customers to respond to notifications and view their previous responses, Install Base, and other device-specific information. This gives them the ability to stay informed and engaged throughout the notification process.
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Why choose us?
100% secure
Built on Salesforce Platform with Encryption on Transit and at Rest
Any device access
Use Smarteeva from anywhere, on any device
Industry leading
Advanced features including machine learning and smart audit trail
Get the most out of our top-notch products
Explore our guides, whitepapers, data sheets, and case studies that help medical device companies scale new heights
Take control of your notifications
We are here to optimize your field notification management process for greater efficiency. Contact us today!
