Transform how complaints and adverse events are handled
We utilize cutting-edge technology to provide a streamlined process
that reduces risk and ensures regulatory compliance
At Smarteeva, we understand that complaint management can be a challenging and tedious task. That’s why our team at Smarteeva created a solution; an advanced platform that integrates risk management and customer self-service to create a powerful and efficient complaints management system.
Our cutting-edge technology is designed to easily gather comprehensive data on initial complaints. By deploying automated risk assessments to rapidly determine the severity of the issue, we help you prioritize high-risk complaints and prevent potential issues from escalating.
We take it a notch up by leveraging machine learning to guide users through a comprehensive investigation and assessment process, ensuring that your feedback loop is complete and compliant with regulatory authorities such as the FDA, EU, PMDA, and TGA.
Smart data collection techniques
Our complaints solution offers smart data collection techniques that enable intake from both the business side and the customer portal side. With the ability to use smart branching, image maps, and more, we ensure a seamless intake process that is both efficient and effective.
High-end complaint management trees
At Smarteeva, we recognize the critical role that decision trees play in a successful complaints management system. Hence, we created the most advanced decision trees in the industry, allowing for accurate and efficient decision-making.
Comprehensive complaint investigations
Complaint investigations are key to ensuring long-term product quality and R&D success. Backed by our investigations, we guide users through the process, leveraging codes and algorithms to predict root cause and enable more comprehensive and effective investigations.
Instant and controlled complaint reporting
Customer self-service has become an essential feature in most consumer technologies, and it is rapidly becoming a requirement in B2B settings as well. Smarteeva portals enable instant communication in a controlled and validated manner, empowering customers to report complaints and enabling efficient resolution.
Advanced complaint data analysis
Medical device companies must invest in understanding the potential failure modes, risks, and hazards associated with their products. We combine this knowledge with the failure data stream that comes from complaints, enabling effective risk management that drives product quality and safety.
Power of AI
Machine learning is not just a buzzword for us at Smarteeva. We actively utilize it to model and predict outcomes such as root causes, failure rates, complaint source, and risks related to the complaint process. By using the power of machine learning, we enable more effective and efficient complaints management that drives long-term success.
Make faster business decisions on-the-go
Now you can devote more time to investigating complaints and fulfilling regulatory requirements within the necessary timeframe with streamlined approvals. This means that you can focus on improving product quality and maintaining customer satisfaction.
Stay connected with your customers and their complaints
Our integrated portal allows you to easily send and receive follow-up questions and receive prompt answers. Customers can track the status of their complaints and upload relevant documents directly into the portal. You can also communicate via email and have it automatically linked to the appropriate complaint, making it easier to manage complaints.
Ensure consistency and accuracy in your investigations
Our advanced business configurable decision trees guide users through the investigation process step-by-step and even measure their progress. You can also send follow-up questionnaires directly from the complaint, with responses automatically entered back into the system. With this feature, you can better comply with regulatory requirements and improve the quality of your products.
Assess potential risks and get alerts for potential serious problems
You can maintain custom thresholds or use existing ones listed in an FMEA with our threshold management feature. It allows you to focus on addressing the most significant risks and hazards first, helping you to prioritize your resources.
Address potential issues and improve product quality
Our machine learning predictions allow you to predict the root cause of the investigation based on failure mode or other criteria. With a significant amount of data, machine learning can also predict other outcomes, such as complaint source, failure rates, and risks.
Ensure regulatory compliance and streamline the complaint management process
Smarteeva's smart business rule configurations feature allows for quick and easy configuration of business rules, such as required fields by status, locked fields by status, locked children by status, PDF form generation, smart audit trail, and meaningful data changes.
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Industry leading
Advanced features including machine learning and smart audit trail
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Mange your complaints better
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