Our discussions with Healthcare Provider organizations have revealed some striking insights into how they manage Recall Notifications from MedTech Manufacturers. Key points include:
- Hospitals and hospital systems can receive multiple recall notices every day. Managing these recalls is a significant workload, especially for departments that are already understaffed and receive no additional reimbursement.
- Many of these notices lack personalization. For instance, the recalled lot numbers listed might not match the products that have actually been delivered to the hospital system.
- Distributors often send duplicate, or even triplicate, notifications for the same product recalls.
- Follow-up letters frequently fail to clearly indicate that they relate to a previously sent notification.
- Recall notices rarely reach the appropriate individual. They often end up at the loading dock, delaying their arrival to the right person in Supply Chain or Materials Management.
- Even after a recall has been addressed within the hospital, follow-ups continue, sometimes escalating to the legal department. It appears that the follow-up forms can take a considerable amount of time to be processed through the manufacturer’s reconciliation system.
These insights point to a critical need for better coordination between manufacturers, distributors, and providers. At Smarteeva, we see this as an opportunity to streamline the recall process. Our automated tools can enhance communication, ensure notices reach the right hands, and align data accurately.
About Smarteeva
Headquartered in Dallas, Texas, Smarteeva Software pioneers Post Marke Surveillance for the medical device sector. We offer Complaint Handling, Adverse Event Reporting, Risk Management, and Recall Management solutions, designed for compliance and streamlined operations. Built on Salesforce.com with cutting-edge AI and Machine Learning, we are true partners to our users.
Reach us at: [email protected] | www.smarteeva.com
