Complaint Solution provides the next generation of complaints and investigation management by fully integrating risk management and customer self service. This state of the art cloud based application is fully compliant with regulatory requirements for life science companies.
Anita’s wealth of experience in spearheading initiatives for customer success, delivery, HR, finance, and quality positions her as a highly accomplished professional with a proven track record of driving business growth. As a key founding member of Smarteeva, she was instrumental in designing and implementing robust systems and processes that facilitated the company’s seamless transition into a more mature organization. Her strategic vision and expertise have been pivotal in achieving exceptional levels of customer satisfaction and organizational success.
With 20 years of experience in the medical device industry, Plarent has a proven track record of building and leading global implementations of complaint handling and adverse event reporting systems. He is also the founder of two successful companies that have developed cutting-edge products. One of these products is a software solution used in cardiac catheterization labs, while the other is a Salesforce-based quality management system that is widely adopted by leading life science companies across the globe.
