Built on Salesforce and Google Cloud

Field Notification Management

Smarteeva Field Notification Management provides end to end Notification Management functionality. Our next-gen solution delivers fast notification generation and approvals, as well as intelligent follow up forms and process tracking with the exclusive field notification management portal.

Notice Management

Create Recall Notice, Safety Notice, Field Actions and other notifications to the customer base. Manage review and approvals and then automatically assign it to the customers based on the Install Base

DEMO

Feedback Forms

Create specific feedback forms related to the field notification with easy to use decision tree feedback. Track feedback form completion percentage and make decisions based on certain thresholds

DEMO

Notification Management

Complaint Investigations are crucial to both long term product quality and R&D. Smarteeva Investigations are able to guide the user through the process, utilize codes and run algorithms to predict root cause

DEMO

Notification Review and Approval

System allows for a full lifecycle of the Notification creation, review, approval and effective process. Approvals can be serial or parallel and involve multiple parties.

Automated Linking to Products

Automated linking of the notification to specific products (serial no, lot no, model/catalog no) is important in order to look up the Install Base and location of the device so that all the required customers can be contacted

Install Base Management

Install Base can be managed either within the Smarteeva Platform or integrated with the ERP system.

Email Notification Tracking

Emails sent as part of the Notification Management Process can be tracked through various stages such as sent, recevied, opened and others

Follow up Forms

Notifications can include links to follow up forms which can be generated by business specifically for each Notification. Alternatively, a library of follow up forms can be utilized

Notification Portal

Customers can use the notification portal to respond to Notifications and/or view their previous reponses, Install Base and other device specific information

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Field Notice Mgmt

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