Built on Salesforce and Google Cloud
Complaints Management
Smarteeva Complaints Solution provides the next generation of complaints management by fully integrating risk management and customer self service. Utilizing embedded Machine Learning, the solution lets you collect all necessary and complete initial complaint data, followed by the ability to run automated risk assessments to help determine the level of risk associated with the complaint. Furthermore, leveraging machine learning capabilities, the solution guides the users through the right investigation and assessment path to ensure a complete feedback loop and compliance with regulatory authorities such as FDA, EU, PMDA, TGA etc.